Shipping Policy

Effective date: July 2026

Thank you for ordering from Heativo. This Shipping Policy explains how we process, ship, and deliver orders placed on heativo.co.uk.

Shipping Area

Heativo ships to addresses within the United Kingdom. Free UK shipping applies to standard mainland UK deliveries as shown at checkout. Coverage for Northern Ireland, the Channel Islands, and the Isle of Man may vary. If we cannot deliver to your address, we will contact you using the email associated with your order.

Processing Time

After you place your order, our fulfilment partner prepares your package for shipment from our UK warehouse. Most orders are processed within 1 to 2 business days (Monday through Friday, excluding UK bank holidays) before being handed to the carrier.

Processing time is separate from transit time. Orders placed on weekends or bank holidays begin processing on the next business day.

Delivery Estimate

Once your order leaves our UK warehouse, standard delivery typically takes 3 to 5 business days, depending on your location and carrier conditions.

Delivery estimates are not guaranteed. Weather, carrier delays, peak season volume, and remote delivery areas may extend transit time.

Carrier and Tracking

Heativo orders are fulfilled from a UK warehouse through CJ Dropshipping and shipped via Amazon Logistic GB or an equivalent UK domestic carrier selected by our fulfilment partner.

When your order ships, you will receive a shipping confirmation email with tracking information as soon as the carrier scans the package. Tracking updates may take 24 to 48 hours to appear after the initial scan.

If you do not receive a shipping confirmation within 5 business days of ordering, contact hello@heativo.co.uk with your order number.

Shipping Costs

Standard UK shipping is free on all orders. Any exceptions or alternative shipping options will be shown clearly at checkout before you complete your purchase.

Order Verification and Delays

Orders may be delayed if:

  • Your shipping address is incomplete or incorrect
  • Payment verification is required
  • The product is temporarily out of stock at our UK warehouse
  • The carrier experiences service disruptions

If a delay occurs, we will contact you using the email address associated with your order when possible.

Lost, Stolen, or Delayed Packages

If your tracking shows delivered but you cannot locate the package, check with household members, neighbours, and your local delivery depot before contacting us.

If your package is lost in transit, significantly delayed, or arrives damaged, email hello@heativo.co.uk within 30 days of your order date and include:

  • Your order number
  • The shipping address used at checkout
  • A description of the issue
  • Photos of any visible package or product damage, if applicable

We will review the case with our fulfilment partner and carrier records and work toward a fair resolution, which may include a replacement or refund in line with our Refund Policy.

Address Changes and Cancellations

Contact hello@heativo.co.uk as soon as possible if you need to change your shipping address or cancel an order. We can update an address or cancel an order only if it has not yet been processed for shipment.

No Guaranteed Delivery Dates

Any delivery timeframes shown on heativo.co.uk, in emails, or in advertisements are estimates only. Heativo does not guarantee delivery by a specific date.

Contact

Shipping questions may be sent to:

Heativo
Email: hello@heativo.co.uk
Address: Heativo
Zámecká 72/8
470 01 Česká Lípa
Czech Republic

(Registered business address. Orders are fulfilled from our UK warehouse - not from this address.)